Conditions of Trade


To place an order you can contact us online, email or by telephone.

Online -

Telephone - 01352 732 419

Extension: 1 for UK Sales/ 2 for International Sales/ 3 Accounts/ 4 Marketing & Design/ 5 Purchasing

Email -

Accounts and payment terms


New customers will be required to pay on a proforma basis for their first order.

On the completion and acceptance of a credit application, subsequent orders will be on a 30 day* account.(*from invoiced date) Failure to pay within 30 days will automatically result in a credit account review.

All export orders will be supplied on a proforma basis, pre-payment required by either BACS or credit/ debit card.

Overdue accounts may be passed to our solicitors to recover outstanding debt plus any charges or interest incurred. 

Vat will be charged at current rates for all orders to UK customers. 

All goods remain the property of Tweedmill Textiles Ltd until payment is received in full. 


Our bank details can be found on all invoices.

Tweedmill Textiles Ltd

Company No: 355033

Registered Office: Unit 22, Castle Park Industrial Estate, Flint, CH6 5XA

VAT No: 709693988

Carriage/ Minimum trade order


Minimum order value is £250.

Minimum order quantity is two per colour/ design unless otherwise stated.

UK orders £250 - £600 are subject to a £20 carriage charge within mainland UK and a £10 admin fee.

UK orders £600 and above are delivered free of charge within mainland UK with no admin fee.

If located outside of mainland UK carriage will be charged at cost which will be quoted by your Account Manager once your order has been placed. All international orders are supplied ex-works.

If stock is not available carriage will not be charged on back orders.

Leadtime and Despatch


Should you wish to receive your order by a certain date, please discuss this at the point of ordering for up to date information on lead times and despatch dates.



Once you have received your order confirmation by email, please ensure that the information is correct. Please notify us within 48 hours if there are any discrepancies by email.

Any amendments made to orders after receiving an order confirmation/ proforma would need to be approved by your Account Manager prior to acceptance. 

Once a proforma invoice is paid in full your order will then be placed into our production schedule. Current lead times will apply.



All samples are chargeable, these are credited in full if returned within 30 days of despatch.

Please ensure that they are returned to Tweedmill Textiles Ltd in the same condition they were received. Any carriage incurred in returning samples is at your own cost. 

Damages or shortfall


Our team work hard to ensure that all our products are of a high standard and that we deliver quality and customer satisfaction.

If, however you the buyer, believes that any products received are faulty, damaged or that you have a shortfall on you order, please notification your Account Manager of any damages or shortfall is required within five working days of delivery.

Returns will not be accepted without prior approval from your Account Manager, who can provide a Tweedmill Returns Form. This must be completed in full and returned with your goods. Failure to do this could lead to delays.

All damaged returns will be reviewed. 

Product Imagery

Please contact your Account Manager for access to our image bank of high res photography that is available for you to download and use across your marketing channels. 

If you wish to use your own images you will need to seek written approval from Tweedmill Textiles Ltd. 

Online customers

Once you become an approved Tweedmill Textiles Ltd stockist you may only sell our products on your approved domain. You cannot sell them on any other site or third party site unless you receive written approval by Tweedmill Textiles Ltd.

We ask that you do not copy our product descriptions. Using your own unique text will improve your search engine ranking.

Conditions Relating to the Sale of Products to You by


Our contract

When you place an order to purchase a product from, we will send you an e-mail confirming receipt of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send the order acknowledgement document. That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been dispatched do not form part of that contract.

10. Pricing and availability

All prices displayed are GBP and exclusive of VAT.

All products are subject to availability and we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Please note that despatch estimates are just that. They are not guaranteed despatch times and should not be relied upon as such.

Despite our best efforts, a small number of products in our catalogue maybe mispriced. Rest assured, however, that we verify prices as part of our Despatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before Despatch or cancel your order and notify you of such cancellation.

If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. If you place a bulk order, there’s a chance you’ll order more of the item than we have in stock.

This means we’ll have to manufacture more before we can fulfil your entire order, increasing the availability estimate for the item.

11. Product Sizes

All our products are handmade from natural materials, therefore, please allow at least 5% tolerance on all sizes quoted. We try to be as accurate as possible with sizes quoted however all sizes quoted are approximate

12. Payment

Payment is usually by credit or debit card and is taken when the order is placed. This is to protect us from card fraud. Cheques are accepted as a form of payment. Tweedmill is entitled to refuse any Order placed by you.

If you have paid by cheque and we owe you a full or partial refund, we will send a refund cheque for the correct amount.

If your order is accepted, we will confirm acceptance to you by online electronic means (“Confirmation”) to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If you do not receive a confirmation email, please contact us to ensure your Order has been accepted.

You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.

13. Customs

When ordering goods from for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers Despatching products internationally to be aware that cross-border deliveries can be subject to opening and inspection by customs authorities. Conditions Relating to Both Your Use and Sales to You

14. Children does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use only with the involvement of a parent or guardian.

15. Electronic communications

When you visit or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16. Losses

Tweedmill will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. does not limit in any way our liability by law for death or personal injury caused by our negligence or breach of duty.

17. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

18. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

19. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

20. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

21. Returns Policy

Our team work hard to ensure that all our products are of a high standard and that we deliver quality and customer satisfaction.

If, however you the buyer, believes that any products received are faulty, damaged or that you have a shortfall on you order, please contact your Tweedmill Textiles Account Manager within five working days of delivery.

Your Tweedmill Textiles Account Manager will discuss the return request and if applicable issue a Tweedmill Returns Form, this form must be completed in full and returned with the goods in query.

The Tweedmill Textiles Return Form will only be issued once your Account Manager has received and approved the following information: -

  • Company details
  • Sales Order Number & Product Code
  • Date of Purchase
  • Details of Fault/damage/shortfall
  • Photographs of fault or damage

When the returned goods are received, along with the completed form, they will be processed, and quality checked.

All returned products are quality checked by a trained member of Tweedmill Textiles team or if further inspections are needed an approved external testing centre will be used.

Any returned products will only be replaced if deemed faulty or damaged by Tweedmill Textiles. Any shortfalls will be fully investigated. You will be notified by your Tweedmill Textiles Account Manager once all quality and investigation checks have been completed.

Subject to the above, any approved defective or shortfall goods will be replaced by Tweedmill Textiles. If a replacement cannot ensue a credit note will be issued by Tweedmill Textiles Accounts Department.

Sample Returns


Any sample products that have been pre-approved for return by your Tweedmill Textiles Account Manager within the 30 days from invoice date will be credited to your Tweedmill Textiles account providing: -

  • Samples are returned in the same condition as they were sent.
  • That they are returned will all labels, swing tags and packaging.
  • The return is received with the agreed timescales and terms.

Please note,

  • Failure to follow this policy may result in delayed responses from Tweedmill Textiles.
  • Returns will not be accepted without prior approval from your Tweedmill Account Manager
  • Tweedmill Textiles performs regular polices reviews and reserves the right to make changes to this policy at any time.

Privacy Policy


Tweedmill knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

By visiting, you are accepting and consenting to the practices described in this Privacy Notice.

Please read the following information carefully. This privacy notice contains information about the information collected, stored and otherwise processed about you and the reasons for the processing. It also tells you who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us in the event you need further information.

Who Are We?


Tweedmill Textiles Limited collects, uses and is responsible for the personal information we hold or obtain about you. When we do this we are the ‘controller’ of this information for the purposes of the GDPR and the Data Protection Act 2018.

If you need to contact us about your data or the processing carried out you can use the contact details at the end of this document.

What do we do with your information?


Information collected


When contracting or otherwise dealing with you we collect some or all of the following personal information that you provide:

  1. personal details;
  2. goods and services; and
  3. financial details.

Information collected from other sources.


The same categories of information may also be obtained from third parties with whom we contract or deal

How we may use your personal information: Purposes


We may use your personal information for the following purposes:

  • to keep accounting records and carry out office administration
  • to take or defend legal or regulatory proceedings or to exercise a lien
  • to respond to potential complaints or make complaints
  • to promote and market our goods and services
  • to respond to requests for references
  • when procuring goods and services
  • as required or permitted by law.

Whether information has to be provided by you, and why


If we are asked for a reference your personal information has to be provided to enable us to provide you with advice or the reference, and to enable us to comply with our obligations and to keep proper accounting records.

The legal basis for processing your personal information


We rely on the following as the lawful bases on which we collect and use your personal information:

  • If you have consented to the processing of your personal information, then we may process your information for the Purposes set out above to the extent to which you have consented to us doing so.
  • If you are a customer, the processing is necessary for the performance of our contract with you or in order to take steps at your request prior to entering into a contract.
  • In relation to information that is considered to include particularly sensitive information (and which may include information about criminal convictions or proceedings) I rely on your consent for any processing for the purposes set out in purposes (i), (iii), (v) and (viiv) above. I need your consent to carry out the processing of this data for these purposes. However, if you do not consent to processing for purposes (iii) (providing a reference) we will be unable to provide a reference. This is because we need to be able to retain and process all the material about you to provide an informed and complete reference on request.
  • In relation to particularly sensitive information (including information about criminal convictions or proceedings), we are entitled by law to process the information where the processing is necessary for legal proceedings, obtaining legal advice, or otherwise for establishing, exercising or defending legal rights.

Who will we share your personal information with?


It may be necessary to share your information with the following:

  • data processors, such as our staff, IT support staff, email providers, data storage providers
  • legal professionals
  • other regulatory authorities
  • current, past or prospective employers
  • education and examining bodies
  • business associates, professional advisers and trade bodies, e.g. Trading Standards Authority
  • the intended recipient, where you have asked me to provide a reference.

We may also be required to disclose your information to the police or intelligence services, where required or permitted by law.

The personal information we obtain may include information that has been obtained from:

  • clients, customers and business partners or associates
  • family and associates of the person whose personal information we are processing
  • regulatory authorities
  • current, past or prospective employers
  • education and examining bodies
  • business associates, professional advisers and trade bodies
  • the intended recipient, where you have asked us to provide a reference.
  • data processors, such as our staff, IT support staff, email providers, data storage providers
  • public sources, such as the press, public registers and law reports.

Some countries and organisations outside the EEA have been assessed by the European Commission and their data protection laws and procedures found to show adequate protection. The list can be found by following this link:

  • cloud data storage services based in the USA who have agreed to comply with the EU-U.S. Privacy Shield, in order to enable us to store your data and/or backup copies of your data so that we may access your data when we need to. The USA does not have the same data protection laws as the EU but the EU-U.S. Privacy Shield has been recognised by the European Commission as providing adequate protection.
  • cloud data storage services based in Switzerland, in order to enable us to store your data and/or backup copies of your data so that we may access your data when we need to. Switzerland does not have the same data protection laws as the EU but has been recognised by the European Commission as providing adequate protection.

If you would like any further information please use the contact details at the end of this document.

How long will we store your personal data?


We will normally store all your information:

  • Only until it is no longer reasonably required by us for the performance of our duties and functions as the customer, contracting party or employer.



As explained above, we rely on your explicit consent to process your information as outlined above. You provided this consent when you started your contract with us or asked us to provide you with a reference.

You have the right to withdraw this consent at any time, but this will not affect the lawfulness of any processing activity I have carried out prior to you withdrawing your consent. However, where I also rely on other bases for processing your information, you may not be able to prevent the processing of your data.

Your Rights


Under the GDPR, you have a number of rights that you can exercise in certain circumstances. These are free of charge. In summary, you may have the right to:

  • Ask for access to your personal information and other supplementary information;
  • Ask for correction of mistakes in your data or to complete missing information we hold on you;
  • Ask for your personal information to be erased, in certain circumstances;
  • Receive a copy of the personal information you have provided to us or have this information sent to a third party. This will be provided to you or the third party in a structured, commonly used and machine-readable format, e.g. a Word file;
  • Object at any time to processing of your personal information for direct marketing;
  • Object in certain other situations to the continued processing of your personal information;
  • Restrict our processing of your personal information in certain circumstances;

If you want more information about your rights under the GDPR please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.

If you want to exercise any of these rights, please:

  • Use the contact details at the end of this document;
  • Please provide a contact address so that you can be contacted to request further information to verify your identity;
  • Provide proof of your identity and address;
  • State the right or rights that you wish to exercise.

I will respond to you within one month from when I receive your request.

Marketing Emails

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by contacting us directly. It may take 42-days for this to become effective.

How to make a complaint?


The GDPR also gives you the right to lodge a complaint with the Information Commissioners’ Office if you are in the UK, or with the supervisory authority of the Member State where you work, normally live or where the alleged infringement of data protection laws occurred. The Information Commissioner’s Office can be contacted at

Future Processing


I do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on the website.

Changes to this privacy notice


This privacy notice was published on 25th May 2018. It has not been updated.

We continually review our privacy practices and may change this policy from time to time. When we do it will be placed on our website and the date of the changes noted.

What About Cookies?

  • Cookies are unique identifiers that our web pages transfer to your device to enable our systems to recognize your device and to provide features such as the shopping cart and checkout.
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
  • Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of the browser manufacturer.
  • Because cookies allow you to take advantage of some of the Tweedmill website essential features, we recommend that you leave them turned on.
  • For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any services that require you to sign in.
  • If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Conditions of Use, Notices and Revisions

If you choose to visit, your visit and any dispute over privacy are subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concerns about privacy at, please send a thorough description to and we will try to resolve it.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

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